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免責條款
本品牌 kimature 詳細列明給顧客及收件人的退款及/或換貨政策。
在本頁之中的所有條目,網頁瀏覽者、訂購者、收件人,本品牌 kimature謹稱「閣下」。
kimature 官方聯絡WhatsApp (+852 68565246 )下稱 「WhatsApp」。
本品牌的電郵是info@kimature.hk 及 kimature1@gmail.com,下稱「電郵」。
本品牌有權單方面保留更改所有下列及其他有關退款及/或換貨之條款,而不須作任何事先通知,若閣下不同意,可終止使用網上訂購服務。
以下細項詳述的情況,請恕本公司不接受退款及/或換貨
1. 請閣下在下訂單後,應該履行買家的責任,清楚填上正確並且有效的收件資料,包括收件人地址、收件人姓名及收件人聯絡電話。如因閣下沒有提供正確而有效的收件資料,而導致遺失訂單寄件,恕不接受任何退款及/或補發kimature 產品。
2. 請閣下清楚確認訂單指定數量正確,如在收到kimature 產品的數量不齊全,一經確認為閣下不慎在訂單上錯誤填上不正確的數量,例如在下訂單為訂購4件,然而收貨後原來閣下意屬不是想訂購4件,此類情況,恕不接受任何退款及/或補發kimature 產品。
3. 如閣下請在成功收件後一星期內,即是(7)天內需要完成檢查貨品數量是否齊全,逾期恕不受理相關的退款或補發 kimature 產品查詢。
4. 如閣下確認收貨後遺失 kimature 產品,本公司恕不受理退款或補發 kimature 產品。
5. 如屬天災 (颱風/颶風/水災/火災/昆蟲、動物侵擾而引致遺失寄件) 或/以及如屬因為人禍,例如戰事或任何戰事, (不論宣戰與否)、侵略、外敵行動、敵對行動 (不論宣戰與否)、國家內部戰爭、叛亂、革命、起義或軍事政變或奪權、示威、恐怖主義行動、核爆等等而導致遺失閣下訂單寄件,上述情況此乃不可抗力且無法預料的不幸事情,恕不接受任何退款及/或補發 kimature 產品。
6. 在通知寄出訂單的兩個月後,如閣下仍未收到貨品 (如貨件在任何原因下遺失、充公、毀滅、沒收、扣留,此乃不可抗力且無法預料的不幸事情,恕不接受任何退款及/或補發 kimature 產品。
7. 如閣下在確認收到產品後,純屬個人不慎發生意外而導致產品損壞及/以及破爛,恕不受理退款或補發kimature 產品。
8. 如閣下認為 kimature 產品的氣味清淡及 /不屬個人心儀的氣味 / 留香時間不及坊間同類產品,恕不接受退款及/或補發 kimature 產品。本品牌 kimature 產品全屬天然 kimature 產品,不含有害化學成份及人工有害濃味香料,氣味是屬於個人喜好,絕不屬於 kimature 產品品質出現問題的範疇,以及產品必須確保衛生,亦不會安排退貨。
9. 如閣下應確認本身某些成份會出現痕癢/刺激或不確定的不適反應,購買前閣下應該向本品牌職員(聯絡電話: +852 35022384 或 WhatsApp 查詢 kimature 產品成份及其他資料才決定是否購買,因此,如果為此情況沒有清楚查詢kimature 產品成份又或是出現痕癢/刺激或不確定的不適反應,本品牌恕不受理退款或補發 kimature 產品以及不會賠償閣下相關醫療款項。
10. kimature 部份產品在未開封前可存放兩年(2年),建議閣下收貨後盡快使用,隨著開封後天然香味及效用會續漸流失,情況正如食品及飲品需要保持新鮮的道理一樣。
以下細項詳述的情況,本公司接受退款及/或換貨
請閣下在確認收件後的當天,盡快以WhatsApp 及電郵同時通知本公司,並於通知成功收件後一星期(7)天以內發現以下情況,逾期恕不接受任何退款及/或換貨。
a. kimature 產品出現破爛及/或出現損壞 (例如泵不到乳液或噴不到噴霧)
b. 收到的kimature 產品數量不符合訂單上的指定數量 (訂單上已清楚寫上正確數量,而本公司卻出錯了貨量)
查詢退款的程序
請閣下先拍下照片或影片 kimature 產品當時情況、開拆郵件的封面與包裝紙,再同時發到本品牌的電郵以及WhatsApp ,同步核實及報導情況真確,絕無虛構。查證屬實後,可與本品牌查詢退款一事。
查詢退貨及換貨的程序
閣下如要求退貨 (只接受kimature 產品出現破爛及/或出現損壞 (例如泵不到乳液或噴不到噴霧), 並不包括如閣下在確認收到產品後, 純屬個人不慎發生意外而導致產品損壞及/以及破爛,退貨費用一律皆是閣下自行支付郵費退回涉事產品給本公司。當本公司收回涉事產品,查證屬實後,補發產品的相關費用由本品牌負責支付。
本頁更新於:公元2023年5月4日
About Us
Testimonial and HK Memory Sharing
Our products do not contain alcohol and artificial fragrance, and therefore there is no pungent smell and the scene is not strong as the other brand products.
In addition, we suggest you can apply Eau Fraiche to the your comb for volatilizing the scent, and no need to rub your skin when apply Eau Fraiche because the scent will be destroyed when rubbing the skin.
Please let your skin absorb gradually and your body temperature will give off the pleasant scent.
Before applying our products, it is recommended to apply a small amount of this product on the skin near to ears and wrist area for a while to check with your skin capability. Avoid wounds and just for external use only.
kimature cannot guarantee that customers will not experience skin reactions or effectiveness when using our products and cannot be held responsible should any reactions or non-effectiveness occurs.
E-Shop Order Placement
Delivery Options
We only provide free delivery service to Singapore, Taiwan, Japan, South Korea,Thailand, Malaysia when the order is HK$1000 or above.
If the order is under HK$1000, the shipping fee have to pay to us first. Sorry about that!
We only provide free delivery service to European Countries, USA , Australia, New Zealand when the order is HK$2000 or above.
If the order is under HK$2000, the shipping fee have to pay to us first. Sorry about that!
The free delivery charge for Hong Kong order when payment over HK$350 per order (using S.F. Express), including
1. S.F. Express EF Locker Pickup)
2. S.F. Express Store Pickup
3. S.F. Express Service Centre Pickup
4. S.F. Express Service Points (Circle K Store Pickup)
5. S.F. Express Service Points (7-11 Store Pickup)
The free delivery charge (SF Express) for Macau's Commercial Building & Industrial Building & Residential Area when payment over HK$500.
Our operation of the delivery
We need 3 working days to prepare the parcel after confirming the payment. The tracking number of the parcel will be informed by our CS via WhatsApp or email.
* working days apply for Mondays to Fridays, not including Saturdays, Sundays and Public Holidays in Hong Kong time.
Contact Us
Telephone & WhatsApp: +852 68565246
Company Telephone: +852 35022384
Retail Spots (for shopping and sampling)
https://www.kimature.hk/pages/kimature-white-jade-orchid-retail-spots
E-mail address
A) Media Enquiry
kimchan@kimature.hk
B) Business Opportunity/ Wholesale Price Enquiry/ Marketing Collaboration
edwardian@kimature.hk
C) Product Enquiry / Order Follow Up / Customer Service
info@kimature.hk
WhatsApp:
+852 68565246 (Product Enquiry / Customer Service)
+852 61561030 (Media Enquiry/ Event Collaboration / Order Follow Up/ Class Reservation)
+852 63657696 (Business Opportunity/ Wholesale Price Enquiry/ Marketing Collaboration)
We are able to custom made the class and course of holistic wellness/ sound therapy / sound healing/ special yoga class / art healing for you.
Welcome for company/ organization/ private class for further discussion.
Details:
Holistic Wellness/ Sound Healing/ White Jade Orchid Concept workshop, please click here
1 on 1 Sound Therapy Course, please click here
Special Yoga Class, please click here
Enquiry:
E-mail: kimchan@kimature.hk
WhatsApp: 61561030
Refund Policy | Condition & Terms |
2023 © kimature
Most updated at 9/Mar/2023
(We reserve the right to update the information without prior notice, thanks!)