Remarks for oversea order/ shipment
You are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the items.
Your orders maybe be subject to import duties and/ or taxes and any additional charges for custom clearance must be borne by you.
kimature.hk (hereinafter referred to as kimature) has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and / or duties and taxes.
Custom policies vary widely from country to country, and you should contact your local customs office for further information.
when you press" agree and fully understand our the policy of refund, product exchange" and "place order" to place your order in kimature, it means you agree to accept the responsibility for the import duties and/ or tax, additional charge and Import Trade Declaration for custom clearance.
It may take 7 to 14 working days after the delivery date for mail items to reach recipients after the delivery date. It may take 7 to 14 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force manure events, etc as well as the territory coverage. For destinations in extensive territory like Brazil and Russia, it may take more delivery time. Nevertheless, mail items will be treated as priority mail in the destinations, speeding up mail processing.
We will not shoulder the responsible for refund and resend of your lost order if the natural disasters and /or military actions happened as it is the unforeseeable and unfortunate circumstances.
We will not shoulder the responsible for refund and resend of your lost order If you still not receive the parcel from us after two months that we have informed you the tracking number and send you delivery notice at any circumstances happened, including confiscate, ruin and inbound by custom.
E-Shop Order Placement
1. Hong Kong - S.F. Express (EF Locker Pickup)
2. Hong Kong - S.F. Express Store Pickup
3. Hong Kong - S.F. Express Service Centre Pickup
4. Hong Kong - Circle K Store Pickup - S.F. Express Service Points
5. Hong Kong - 7-11 Store Pickup - S.F. Express Service Points
6. Commerical Building & Industiral Building or Residential Area (Both apply for Hong Kong and Macau) - S.F. Express
7. E-Express Oversea Free Air mail Delivery Service (Deliver period 7-14 working days) when the payment over HK$500. Please write down the correct zip code and the correct address (not include Hong Kong and Macau)
8. Speed Post Oversea Free Air mail Delivery Service (Deliver period 2-9 working days) when the payment over HK$2000. Please write down the correct zip code and the correct address (not include Hong Kong and Macau)
We have 3 working days* of stocking, you can choose the date after 3 working days* as expected date for receipt goods. The actual delivery date will be informed by our CS via whatsapp or order email reply.
* working days apply for Mondays to Fridays, not including Saturdays, Sundays and Public Holidays in Hong Kong time.
Payment Options (After payment confirmation, we will confirm your payment via whatsapp or order mail reply and also inform you the tracking number after delivery)
1. HSBC Payme app (+852 64217420)／HK Bank Deposit／ATM
2. Hong Kong Faster Payment System (FPS) - Across all Hong Kong banks
3. Credit Card/ Paypal
4. Bank of China (Macau) - Bank Deposit (Please exchange as Macau Dollars, that is Hong Kong dollars x 1.03)
Harmonia Life Company Limited/ kimature
Harmonia Life Company Limited, 9A Kwai Hing Industrial Building, 11-18 Chun Pin Street, Kwai Chung, New Territories, Hong Kong.
(This is not the retail spot, please come to our distribution retail spots for shopping and sampling)
Distribution Retail Spots
A) Media Enquiry / Event Collaboration
B) Business Opportunity/ Wholesale Price Enquiry
C) Product Enquiry / Order Follow Up / Customer Service
+852 61561030 (Customer Service/ Media Enquiry / Event Collaboration)
+852 64217420 (Business Opportunity/ Wholesale Price Enquiry)